They don't teach vulnerability and active listening in computer school, but they're the skills Keith most frequently pulls out of his innovation toolbox.
I think there's a 3rd category of people Keith didn't list - those who know that they will never know everything, and embrace it with curiosity and an open mindset. This goes hand in hand with vulnerability - which creates the space in which we can learn and grow. I also love the idea of a pre-mortem.
Re: "In Keith’s world, there are two types : people who don't know what they're doing and re aware of it, and are anxious, and those who don't know what they're doing and don't realize it." In my world (me), there is a third type - people who don't know what they're doing but really don't care because they accept it.